Refund/Cancellation Policy

At KJT POKER, your satisfaction is our top priority. The playing cards we retail are of reliable quality and affordable prices. The factories we cooperate with have more than ten years of experience and are not lacking in strength. Their exacting standards and expertise in colour-proofing, printing, card material and coating will ensure your orders are delivered to the highest standards at all times. Additionally, our quality control team inspects all materials and orders, ensuring finished products leaving the production facilities are free from defects and meet your specifications.

Cancellation

If you want to cancel the order or change your mind, you need to contact us as soon as possible. When we confirm receipt of the payment, we will start stocking or production immediately. Once we start packaging or producing, it can not be canceled.

Returns & Refuns

Every package leaving our facility is carefully inspected and we guarantee our goods to be free of defects and manufacturing errors. Before shipment, we will take photos or videos of the goods. If you find any quality issues with your order, please contact us within 3 days from the arrival date of receiving your goods and state reason for the request. Upon receiving your return or refund request, we shall contact you to discuss if needed for further information. If granted, we will proceed to provide a replacement once we have received and inspected the returned items. Please note, you shall be responsible for returning the products to us in an unused and damage free condition to qualify for a return or refund. Understandably, personalized items and customized items cannot be accepted for return and refund, unless there is a manufacturing error or product defect. All returns and refunds need to calculate the shipping fee.